Job Description

Application window is expected to close on 06/01/2025. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The successful applicant will be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Meet The Team

The Site Reliability Engineering (SRE) team at Duo, a part of Cisco, plays a crucial role in maintaining the reliability, availability, and performance of Duo's security services. They are responsible for ensuring service reliability by implementing robust monitoring and alerting systems to proactively detect and address issues. The team leads incident management efforts to resolve service outages and degradations swiftly. They focus on developing automation tools to streamline operations and improve efficiency. The SRE team continuously optimizes service performance and collaborates with development teams to ensure new features are designed with scalability and reliability in mind. Additionally, they conduct post-incident reviews to identify root causes and implement preventive measures, ensuring Duo's solutions remain dependable, secure at every layer and high-performing to meet user expectations.

Your Impact

As a Site Reliability Engineer on our Site Reliability Engineering team, you will develop software and tools to empower Duo's product development teams to run and maintain their services in production. You will collaborate with a wide range of internal partners to engineer automated solutions in an effort to remove toil and enhance stability for a variety of infrastructure, with an emphasis on scalability. You will face challenges that require an engineering mindset and a desire to automate everything possible.

Skills you have:

You have designed components in cloud based services including infrastructure

You can contribute to a meeting where an outcome is a technical decision made

You have a history of writing performant, maintainable, testable code

You enjoy learning and elevating your team by contributing to code reviews

You are passionate about automation and reducing toil

You are committed to quality and experienced with modern software testing practices

You care about contributing to an amazing work culture and environment

Minimum Qualifications

• 3+ years in Site Reliability Engineering (SRE) or a related IT field.
• Proficient with 3+ years of experience in Python.
• 3+ years of experience with AWS and SaaS solutions.
• Previous experience with automated configuration tools, specifically Terraform and Ansible.

Preferred Qualifications

• Experience with Container Orchestration including Kubernetes and Docker
• Design and own Technical Solutions for broad or complex requirements with insightful and strategic approaches
• Able to write Performant, Maintainable, Testable code
• Prior experience deploying Cloud Services, Monitoring, Alerting, and Handling Escalations
• Experience supporting a High-Availability SaaS environment
• Charting new DevOps practices without a well-defined roadmap

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

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