Job Description

Req ID: 321025

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Reliability Engineer to join our team in Charlotte , North Carolina (US-NC) , United States (US) .

Job Duties and Responsibilities:

• 8+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Familiar with Agile or other rapid application development practices
• Hands-on expertise with Automated testing, Process Automation & building dashboards using APM tools.
• Experience with distributed (multi-tiered) systems, algorithms, relational databases, and NoSQL databases.
• Knowledge & Exposure caching tools (Redis) or messaging tools such as MQ, Kafka.
• Must have working knowledge of APM tools such as Splunk, GCL, ELK, Grafana, etc.
• Able to create Dashboards using GCL/Splunk/ELK and setup alerts.
• Ability to work with Engineering teams across the ecosystem such as Security, Networking & Infrastructure challenges which can impact platform health & resiliency. 
• Tech Stack: Java/J2EE (Spring, Spring Boot, Python, Shell Scripting, Kafka, Oracle, MongoDB, etc.).
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Job Expectations:

• You will be a core member of a SRE support team, will be utilizing the latest technology tools to write code, test cases, working with API specs and automate to maintain the resiliency, performance, and availability of Digital Sales & Marketing platforms.
• Strong & relevant experience in supporting Web/API platforms built using Java/java script Stack (Spring/Spring boot)
• Proficiency in dealing with Legacy infrastructure along with cloud infrastructure (on prem & 3rd party) such as PCF or Azure.
• Identifying opportunities to adopt to new technologies while improving the efficiency by removing toil and continues to drive efficiency & optimization. 
• Proactive monitoring of app performance through Splunk, App dashboards, App dynamics & Dynatrace etc.
• Represent Platform engineering teams during production outages and collaborate with engineering teams to resolve production outages. Collaborate with stake holders across engineering function to own/derive RCA & work towards permanent resolution.
• Plan, support, execute and comply with governance programs/processes in support of a strong control environment in your functional area. Leverage process documentation to improve operational controls and identify and remediate process deficiencies.
• Proactively identify, communicate, mitigate, and escalate risk originating from non-compliance of processes, operational errors, and data integrity issues in all applicable processes.
• Ability to influence SRE practices within and outside teams to enable a strong DevOps culture within the organization
• Able to work on shift duty in a 12/7 support organization.
• Responsible for working with Engineering teams to maintain the SLAs & SLOs. Constantly looking out for opportunities to improve platform metrics & communicate the same to stakeholders.
• Exposure and proficiency in different API styles such as SOAP, REST, Micro services etc.
• Working knowledge of Postman
• Willingness to work on-site in Charlotte, NC (This position offers a hybrid work schedule)

Basic Qualifications:

• 5+ years of experience in Production support/Site Reliability Engineering teams with continued focus on improving Platform health  

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

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