Job Description

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At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role:

The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.

What You’ll Do:

Meter Services Supervision:

• Identify, investigate, and resolve issues ensuring deadlines are met.
• Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced.
• Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction.
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
• Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions.
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
• Requisition needed personnel, supplies, equipment, parts, or repair services.

Meter Reading Assistance:

• Drive vehicles or equipment to complete work assignments or to assist workers.
• Interpret transportation regulations, safety regulations, or company policies and procedures for workers.
• Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
• Resolve worker problems or collaborate with employees to assist in problem resolution.
• Perform or schedule repairs or preventive maintenance of vehicles and other equipment.
• Assist workers in tasks, as needed, such as reading daily meters/skips.
• Extensively walk and stand for much of the workday.
• Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc).
• Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)

Customer Communication:

• Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities.
• Provide general information about the meter services to customers, when applicable.
• Use telephones, tablets, and/or computers to communicate.
• Other duties as assigned.

About You:

Must Haves:

• Education: High School Degree or GED.
• Experience: Must be 21 years of age or older. Must have at least 3 year of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training.
• Must have 3 years experience in gas meter exchanges.

Nice to Have:

• Education: Bachelor's Degree
• Experience: 4 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors 

Your Skills:

• Ability to multi-task, and work independently and as a team.
• Excellent leadership skills and ability to manage a team.
• Exceptional flexibility in daily routines and route scheduling.
• Project management skills.
• Proven understanding of industry standards.
• Adequate time management skills to facilitate worker efficiencies.
• Excellent communication skills, comfortable interacting with management and customers.
• Ability to interact with unhappy or negative customers in a professional manner.
• Excellent attention to detail for problem solving and finding.
• Ability to walk long distances and prepare for weather conditions, accordingly.

Drug/Alcohol Testing:

• Drug/alcohol testing is required
• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters.
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters.

Benefits:

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options.
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability.
• Flexible Spending Accounts or an option for a Health Saving Account with company match.
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members.

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
• Roth or Traditional 401(k) Retirement plan with company match.

PTO Plans (after 90 completed days of service for full-time employees):

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions).
• Gas card for company vehicle (if applicable).
• Company provided cell phone or mobile allowance (if applicable).
• Boot allowance from approved vendors.
• Daily per diem for travel-based positions.

Where We Work:

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

At Bermex, we put safety first. Always.Beyond that, our culture always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve.We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. This focus on independence is a key tenant of our culture.Our culture is unique, not only in our industry, but around the world. We provide trust and support to our team unparalleled in other companies. Our roots run deep as company, and we’ve created our success by relying on our people. Over the last three decades we’ve grown exponentially, and we’ve created a culture that rewards our employees with the opportunity to grow personally and in their careers.We have an employee stock ownership plan (ESOP) for eligible employees. This means that your role here is not just a job, it’s an investment into your future. It means that, along with your team members, you’ll have a hand in our ongoing growth and success. With nearly 30 years of service and exceptional growth, exciting things continue to happen at Bermex.Because our culture is built around people, we’ve made the growth and development of our team one of the four pillars of our success. These four pillars are baked into everything we do at Bermex:PeoplePeople are our greatest resource. We excel in mobilizing the best people effectively in any service area, providing exceptional service no matter where and when duty calls.ProcessNo matter the task at hand, we know how to tackle it. We’re experts in defining the parameters of success and executing on them. We do it all with safety—of our employees and our communities—driving every action we take.DedicationWe believe in long-term solutions and will help develop detailed road maps for continued success. We’ll assist in developing strategy for as long as you need it.EducationWe’re the experts—and we’re proud to extend that expertise to those who seek it. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them.If you excel in a culture that values independence and growth, then we encourage you to join our team at Bermex. See our open vegetation management jobs or see all the career paths we have available to you.

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