Support Specialist - Bilingual Vietnamese Job at HungerRush, Houston, TX

c2IwSlVZNUtRZUkvaFBnRXZ3ZUF6V3h3L2c9PQ==
  • HungerRush
  • Houston, TX

Job Description

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at 

Position Summary:

We are seeking friendly and motivated Customer Support Specialists to serve our customers and restaurant owners by providing assistance regarding account management or order inquiries. This could include changes to their account, minor updates to their menu, or inquiries about an order.

This is a 100% Remote role

**CURRENTLY LOOKING TO FILL OUR AFTERNOON TO EVENING SHIFT** 

TIMES in CST: 

11:30-8pm, 12:30-9pm, 1:30-10pm, 2:30-11pm

Essential Responsibilities and Duties:

  • Our Bilingual Inbound Support Specialist is expected to excel at the following responsibilities and activities: 

  • Take inbound calls from either the customer or the restaurant. 
  • Make outbound calls to customers or restaurants to follow up on acknowledgement errors. 
  • Manage incoming tickets generated from email or text via CRM (customer relationship management portal). 
  • Return calls for any voicemails that a ticket is generated for. 
  • Minor troubleshooting product or service problems reported by the customer or the restaurant. 
  • Route calls / tickets to appropriate channels if necessary. 
  • Facilitate and document accurate correspondence between the restaurant and customers 
  • Miscellaneous clerical duties.

Qualifications:

  • Education:
    • Minimum – High school diploma (or Equivalent)
  • Experience:  
    • Fluent in English 
    • Fluent in Vietnamese
    • Must be available for evening and weekend shifts 
    • Effective written and verbal communication skills 
    • Strong critical thinking / problem solving skills 
    • Efficient in operating a computer in a Windows based environment

Qualifications:

  • Call Center Experience a plus 
  • Food Industry Experience a plus 
  • Self-directed / self-motivated

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush  is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

Job Tags

Full time, Local area, Remote job, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

Zenetex LLC

Graphic Design Lead Job at Zenetex LLC

Graphic Design Lead Location Washington, DC : Position Overview: kglobal is a full-service agency...  ...award of contract and funding. As part of a group of creative thinkers and communicators...  ...in a highly visible, fast-paced, time-sensitive environment and solves... 

Venture Outdoors

Fishing Program Coordinator Job at Venture Outdoors

 ...Title: Fishing Program Coordinator Reports to: Fishing Program Manager Location: Pittsburgh, PA Hours: Seasonal March 1 through...  ...R3 Education Grant Program administered by Pennsylvania Fish & Boat Commission (PFBC) through a grant awarded by the Richard King... 

Aramark

Driver I - Temple University Catering Job at Aramark

 ...Position Summary: The Route Sales Driver is responsible for driving a company vehicle within an established route or territory and delivering goods and products to various customer locations. Essential functions and responsibilities of the position may vary by Aramark... 

The Arizona Daily Star Newspaper

Newspaper Delivery Driver Job at The Arizona Daily Star Newspaper

 ...Job Description ATTENTION NIGHT OWLS!!! The Arizona Daily Star contracts individuals to deliver newspapers to our home delivery subscribers each morning. Compensation depends on the route, but is typically more than $1200 a month with the potential to increase your... 

gTANGIBLE Corporation

Contract Administrator Job at gTANGIBLE Corporation

 ...solutions in:~National Security Programs~Professional, Administrative, and Management Support~Mission and Warfighter Support...  ...founder has years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government...