Job Description

ob description

At COPS, everything we create, from high-design spaces and provocative imagery to innovative marketing campaigns and science-driven products, is meant to inspire everyone who interacts with it. Our identity can be summed up in two words: luxury and grit. These core values shape everything we do. With our founder from Australia, humor is a key part of who we are. The name COPS is a playful nod to the stereotype that police love doughnuts. But at COPS, we aren't just a doughnut shop—we don't follow those rules. We are a global creative studio that sells amazing doughnuts. We're forging a new path, blending fashion, art, and design with hospitality. The world doesn’t need another doughnut shop; however, with three locations in Toronto and plans to expand to NYC, Paris, Tokyo, and beyond, we aim to become an incubator of inspiration.

Check out our instagram and website because as they say, a picture's worth a thousand words.

What’s in for you? :

We're a small startup with global dreams, where you'll find:

• A great training program to fuel your career and COPS growth path.
• Opportunities to help shape your boutique success.

To add to the deal, we have :

• A fair market hourly, plus an inclusive team tip structure.
• And oh yeah, free doughnuts and great coffee, obviously.

What are we looking for? :

At COPS, our Team Members are the cornerstone of our floor operations. They embody our brand ethos and are integral to achieving our objectives. They foster a team-centric mindset, ensuring adherence to safety protocols and maintaining high-quality standards. They are the backbone of our in store team, ensuring meticulous task completion, delivering exceptional service, and upholding our brand's reputation. Their role is pivotal in ensuring seamless operations, consistently meeting deadlines and maintaining excellence in every aspect of our service.

We're seeking individuals who :

(bonus points if any of the points below are brought up in your interview)

… embodies the core values of our company and contributes to boutique ideas and initiatives that align with our vision. They establish and maintain high standards, thriving under pressure to consistently deliver excellent products and client experience. With adaptability, organization, and a sense of urgency, they reliably meet deadlines and efficiently complete tasks. Their positivity uplifts team morale, while their collaborative approach fosters collective success. Beyond their hard work, they are empathetic individuals who forge genuine connections with both colleagues and customers alike.

A day in the life of a team member at COPS :

…is a perfect blend of precision, operation and dedication to customer excellence. From the moment they step into our vibrant boutique and drink up one of our great coffee, they ensure that every preparation and doughnut meets our exacting standards. Whether they're completing tasks, engaging with customers, or supporting the management team, their role drives operational and front-of-house excellence. Amidst the hustle, they help in elevating team morale.

Role and Responsibilities :

• Ensure strict adherence to quality standards and consistency in doughnut preparation.
• Maintain and update doughnut logs and checklists, promptly reporting any deviations to management.
• Collaborate with the Team Lead to implement boutique initiatives and achieve operational goals.
• Supervise and prepare doughnut prep, addressing inconsistencies and providing guidance as needed.
• Meticulously check glazing, size, texture, and color to ensure all orders meet COPS standards.
• Stay informed about our roaster partners' coffee origin and information, ensuring fresh batches are brewed every 90 minutes.
• Support management in training new hires on coffee preparation and oversee brewing intervals for freshness.
• Stay updated on company products and partnerships to provide accurate information to customers.
• Foster a positive team dynamic by focusing on solutions and maintaining morale.
• Execute store operations diligently, completing health and safety checklists daily.
• Anticipate customer and store needs through attentive observation and proactive service.
• Adhere strictly to health, safety, and sanitation guidelines at all times.
• Support in any other tasks essential to the success of the boutique and the brand, beyond those specified in this job description.

Skill Requirements:

• 1-2 years of experience in hospitality, restaurant, or retail environments.
• Thorough understanding of store operations and strict adherence to health and safety protocols.
• Excellent written and verbal communication skills.
• Proficiency in core products and processes, with the ability to anticipate and resolve challenges effectively.
• Flexibility to adapt to changing circumstances and manage multiple tasks simultaneously.

Core Competencies:

• Strong critical thinking skills and ability to collaborate effectively within a team or independently.
• Capacity to remain composed under pressure, with exceptional organizational and time management abilities.
• Attentiveness to detail and adept problem-solving skills.
• Comfort working in a fast-paced environment while maintaining high-quality standards.
• Strong interpersonal skills.
• Effective workload planning and prioritization capabilities.

Join Us:

For everyone, everywhere. At COPS, we are united by a commitment to building without borders—without judgment or prejudice. We firmly believe that diverse, equitable, and inclusive teams are the bedrock of strength and innovation.

If you've made it this far, then the above must resonate with you! So if you're ready to make a difference, apply.

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