Primary site in Big Rapids, MI. The position supports multiple locations, and driving is required. Candidates should ideally live near Big Rapids.
Job Description:
The Desktop Support Analyst provides 2nd and 3rd level technical support to end users for hardware and software issues involving desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, and a variety of software applications, including all Microsoft Office products.
Job Duties:
Provide senior-level daily support for end users regarding hardware, software, and application issues
Assist end users in timely resolution of hardware and software problems
Document and record procedures for new hardware and software
Configure, deploy, and support Blackberries, Windows Mobile Devices, Android, and iPhones
Work with Configuration Management systems such as SCCM and Altiris
Maintain Universal Computer image and Software Packages
Monitor and report on Software/Hardware compliance
Administer software updates and patch management for desktop environment
Job Qualifications:
In-depth knowledge of various hardware and software platforms, including Microsoft Windows OS, device drivers, and peripherals
In-depth knowledge of Microsoft Office applications: Word, Excel, PowerPoint, Outlook
Ability to configure and troubleshoot Microsoft Outlook
In-depth knowledge of Active Directory administration
Release Comments: Candidate will travel across locations; main office is in Big Rapids, MI.
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