Job Description

Benefits:
IRA(matching)
Discretionary bonus
Company parties
Opportunity for advancement
Paid time off
Training & development
Competitive salary
Employee discounts
Free food & snacks
Benefits/Perks
Competitive Compensation
PTO
Career Growth Opportunities
Job Summary
We are seeking a motivated and outgoing Technical Support representative to join our team. In this role, you will provide support to customers and our office employees, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, help customers operate and troubleshoot their security and life-safety alarm system, scheduling appointments, and writing follow-up correspondence. May occasionally make visits out to jobs to deliver items, and or do on-site troubleshooting. The ideal candidate is highly technical, organized with excellent written and verbal communication skills and a friendly demeanor. This is not an IT/Network engineer position. This is for someone with 1-3 years total experience. Potential growth tracks include sales, project management, Technical operations, office manager.
Responsibilities
Answer incoming phone calls and helping people
Trouble shoot alarm systems, cameras systems, access control systems. Company will train, but must have some prior knowledge
Schedule annual inspections, service appointments and maintain our service calendar
Help company owner with engineering/assembling proposals and quotations.
Write emails, memos, and letters and distribute them appropriately
Maintain an organized filing system
Develop, update, and maintain relevant office procedures
Entering bills, payments, credits into quickbooks online. Prepare checks for owner to sign.
Monitor parts inventory, order parts, keep stock organized.
Qualifications
High school diploma/GED required, Associate’s degree or administrative training is preferred
Previous experience as a help desk/tech support role, or in a similar position
Familiarity with standard office equipment such as printers and fax machines
Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
Highly organized with excellent time management skills and the ability to prioritize projects
About US
Welte Electronic Systems LLC is a growing established provider of electronic security, fire alarms, camera, and door access control systems consulting, installation, monitoring and service to the Fairfield and Westchester Counties. Our office is conveniently located at 94 East Avenue, Norwalk CT

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Technical Support Representative - Entry Level Job at Welte Electronic Systems LLC, Norwalk, CT

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