Job Description

Temporary Guest Service Agent, The Statler Hotel The Statler Hotel at Cornell University announces an opportunity for a Temporary Guest Service Agent to join our Front Office Team. The Statler Hotel is Four-Diamond Award winning property in the center of the beautiful Ithaca campus. The role of a Temporary Guest Service Agent: As a member of the Statler Hotel's Front Office Team, you will create warm, genuine, and personalized experiences, while delivering a world-class level of service to our guests. Among your duties, you will: Register and check in guests, fulfill requests, and follow up to ensure complete satisfaction; Monitor room status, assist guests with directions and area information, and maintain detailed guest profiles. Communicate accurately and clearly within the front office team and with other departments in the hotel; Assist others when help is needed, record and pass on pertinent information from your shift to the incoming staff. Check guests out of the hotel with a level of service that meets or exceeds guest expectations, while verifying charges and accurately completing the payment process. Required Qualifications: High school diploma or equivalent. Superior communication skills (verbal and written) and professional phone etiquette. A warm and enthusiastic personality, always committed to giving your best effort and going above and beyond for others while maintaining a positive attitude. Basic computer skills. Valid driver's license. Available to work variable shifts, which will include evenings, weekends, and holidays. Able to stand for long periods of time and can lift up to 50 pounds. Preferred Qualifications: Associate's degree. Proficiency with Microsoft Office Suite. Knowledge of hotel management systems/revenue management/OTA's (online travel agencies). Some accounting experience desired. Rewards & Benefits: Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. This position is based in Ithaca, NY, in the center of the Cornell University campus. This position does not qualify for university benefits. Sponsorship for a work visa is not available for this position. If interested in applying, please include a cover letter and resume with your application. Join Us & Apply Today! If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No Sponsorship for a work visa is available for this position. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. University Job Title: Temporary Retail Assistant Job Family: Temporary Auxiliary Services Level: No Grade - Hourly Pay Rate Type: Hourly Pay Range: Refer to Posting Language Remote Option Availability: Onsite Company: Contact Name: Cooper Baldwin Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline Union Positions Current Employees: Online Submission Guidelines : Employment Assistance: Notice to Applicants: EEO Statement: Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-05-01

Job Tags

Hourly pay, Holiday work, Temporary work, Local area, Remote job, Shift work, Afternoon shift,

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