Job Description
About Us:
At St Ives Country Club, we pride ourselves on delivering an unparalleled tennis experience to our members and guests. Our Pro Shop is the heart of our tennis community, offering top-quality merchandise and exceptional service. We are seeking a passionate and customer-focused Tennis Pro Shop Manager to lead our retail operations and enhance our members’ experience.
Position Overview:
The Tennis Pro Shop Manager will oversee all aspects of our Pro Shop’s daily operations, ensuring a seamless and enjoyable experience for our members. This role requires a blend of retail expertise, a passion for tennis, and a commitment to outstanding customer service.
Key Responsibilities:
• Retail Operations Management:
• Lead all daily operations of the Pro Shop, including opening and closing procedures.
• Maintain optimal inventory levels; manage ordering, receiving, and accurate record-keeping.
• Design and implement effective merchandising strategies to boost sales and enhance product visibility.
• Assist members and guests with purchases and product inquiries, ensuring a personalized shopping experience.
• Event Coordination and Support:
• Collaborate with the tennis department to coordinate food and beverage selections for team events and tournaments.
• Contribute to the development of the annual tennis calendar and assist in planning and executing events.
• Manage administrative tasks, including email communications, document preparation, and scheduling.
• Member Engagement and Services:
• Process member transactions and address billing inquiries promptly and accurately.
• Deliver exceptional customer service, addressing and resolving member issues and concerns professionally.
• Assist with court reservations and scheduling to optimize facility usage.
• Actively participate in social tennis events and promote club activities to foster a vibrant tennis community.
Qualifications:
• Proven experience in retail management, preferably within a sports or specialty retail environment.
• Strong knowledge of tennis, including familiarity with ALTA/USTA rules and regulations.
• Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
• Proficiency in computer software, including Point of Sale (POS) systems and inventory management tools.
• Physical ability to lift up to 25 pounds and stand for extended periods.
• A genuine passion for tennis and a dedication to enhancing the member experience through outstanding service.
Why Join Us:
At St Ives, you’ll be part of a dynamic team committed to excellence in tennis and customer service. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact within our tennis community.
Application Process:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for tennis to smarcus@stivescountryclub.org and bweaver@stivescountryclub.org.
Applications will be reviewed on a rolling basis until the position is filled.
Job Tags
Full time,