Job Type : Full-Time.
Job Location : Bureau of Engraving and Printing, Washington, D.C.
Requirements : The Candidate shall have :
U.S. citizenship
Minimum 2 years of customer service experience handling high call/email volume
At least 1 year experience using scheduling/reservation software and MS Office
Must pass BEP security clearance
Duties : The Candidate must:
Schedule all tours (public, school, congressional, ASL, etc.) using BEP software
Answer tour office phones and respond to inquiries via phone/email
Confirm reservations, send confirmation packets, and update tour calendar
Coordinate visitor requirements including accessibility or language needs
Prepare ticket inventory, reports, and daily scheduling documentation
Serve as the communications hub for the TVC’s public interface
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