Job Description

Company Overview

We are looking for Veteran Claims Consultants to join our Intake (Inside Sales) Team in Pinehurst, NC.

Every employee at Veterans Guardian VA Claim Consulting is dedicated to the mission of supporting our nation’s Veterans. We are a veteran-founded/owned – veteran-operated company. We Honor our Veterans by fighting for their entitled VA Benefits.

The Veteran Claims Consultant will support, process, and work directly with Veteran clients with supporting disability-specific strategy documents and processes. In addition, they provide assistance to Veteran clients, other team members, and functional group staff. The Intake Department is the gatekeeper to Veterans Guardian VA Claim Consulting. You will help Veterans find the right claim strategy & help them navigate the proper channels/departments.

Please Note: Before joining the Intake Team, there is a 90-day paid training period in which team members will master the foundational skills necessary for success in this role.

Position Overview:

This position ensures:

• Accurate scheduling and completion of Initial Strategy appointments.
• Manage incoming calls and route them appropriately.
• Precise data entry and timely follow-ups.
• Efficient communication and task management to support veterans

This is a 100% in-person position.

Key Responsibilities:

• Scheduled ISS Appointments: Ensure 100% completion of scheduled calls.
• Unanswered Calls Management: Handle unscheduled calls, routing or scheduling as needed.
• Data Accuracy: Maintain high accuracy in Salesforce entries.
• Follow-Up Management: Conduct timely follow-up calls
• Task Management: Process emails

Requirements

• Strong organizational and time management skills.
• Excellent communication and attention to detail.
• Proficiency in CRM systems (Salesforce preferred).
• Ability to work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Ability to work 10:30am-7:00pm Monday-Friday

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks

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