Job Description

Virtual Banker

Our Virtual Bankers are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from Interactive Teller Machines (ITMs) as well as via phone or other channels.

Work schedule will be 10:45am, CT - 7:15pm, CT and will include some weekends. This position requires excellent attendance and punctuality.

This position may be remote in the following states only:

AL; AR; AZ; CA; FL; GA; IL; IN; KS; KY; LA; MA; MD; MO; MT; NE; NH; OH; PA; SC; TX; UT.

What You Will Be Doing

• Processing a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible.
• Facilitating the ITM process for clients by providing step-by-step guidance through the ITM process. Connect to clients in a way that makes the video interactive solution a personable experience.
• Monitoring ITM machines to ensure they are working properly. Assisting systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed.
• Managing incoming and outgoing calls, representing the bank in a positive, courteous and professional manner.
• Assessing clients' needs and cross-selling or making sales referrals of bank products and services.
• Assist in online account opening fulfillments and onboarding of new bank clients
• Processing and performing check back of various remote banking duties to ensure accuracy and compliance with standards and procedures; detecting potential fraud when possible.
• Meeting or exceeding established referral goals.
• Maintaining knowledge of cyber threats and best practices to minimize risks to the organization.
• Provide regular feedback to identify opportunities to improve Banker Center process, procedures and training materials

• High School diploma or equivalent.
• Minimum of three years experience in banking, customer service or other related area required. Bank teller or new accounts experience preferred.
• Associate's degree preferred.
• Bi-lingual or Multi-Lingual highly preferred.
• Strong customer service orientation.
• Ability to maintain a friendly, helpful and courteous attitude when working with clients or co-workers under diverse conditions.
• Ability to communicate, verbally, through video
• Experience communicating via virtual technology (Teams, Zoom, WebEx, Video Conf.)
• Comfortable on camera, maintaining a friendly and professional appearance

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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