Job Description

  Requisition #: 19818
Functional Area: Research & Development; Business Analysis; Innovation
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US #LI-Remote
Work Hours: Standard business hours

Position Summary

This Business Analyst role is part of our Content team, where they are responsible for creating and supporting the content contained in the publications, subscription services (print and online) and many other products offered by J. J. Keller & Associates. Content is the company's primary source of intellectual property, where we offer expertise in regulatory compliance, best practices, trends and research. We deliver this information in a variety of ways, including print, software, video and the world wide web.

The purpose of this Business Analyst position is to partner with business stakeholders and technology teams in the R&D / Content area to analyze, implement and continuously improve business operations through the effective utilization of technology.

Business Analysts are embedded in the business units so that they can develop an in-depth understanding of the core business objectives, have visibility to inefficient processes, and recommend solutions that support and enhance those objectives and improve productivity.

This position is open to considering a Business Analyst I or Business Analyst II level. 

Business Analyst I : Ability to achieve autonomous results on projects and issues of low to medium complexity.

Business Analyst II : Handles complex situations through deliberate analysis and planning. Achieves results on projects and issues of medium complexity without supervision.

This role can work 100% remote in the US, on-site at our Corporate Campus in Neenah, WI or Hybrid.

Job Responsibilities

• Identifies, analyzes and facilitates the implementation of new and enhanced technology to support area of responsibility:
  • Work with business unit to define business needs, project requirements, system specifications, and deliverables.
  • Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.
  • Coordinates decisions based on business requirements, system functionality, and best business practices.
  • Participates in system configuration, data conversion, and testing processes.
• Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls. Analyzes trends and develops recommendations to resolve recurring issues.
• Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.
• May create and maintain reports and analytics to support the business unit.
• May prepare and conduct end-user training.
• Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.
• Determines appropriate system security profiles in accordance with data security policies and practices. Audits security access on a regular basis and resolves issues.
• Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).

Business Analyst II – Additional Functions:

• Leads project management and change management activities for medium to large scope projects, either independently or in partnership with other project leaders. 
• Provides coaching, mentoring and training to other Business Analysts.

Qualifications

Experience:

Business Analyst I:

• 2+ years' experience working with software applications related to the specific business area.
• Process or systems analysis experience.
• Project leadership experience a plus.

Business Analyst II:

• 5+ years' experience working with software applications related to the specific business area.
• 2+ years of business analyst/systems analyst experience.
• Prior project leadership experience.

Education:

• Bachelor's Degree in Business or Technology related field
• In lieu of the Bachelor's degree, will consider an additional 4 years of directly related experience.
• Lean, CBAP or PMP certification a plus

Computer Skills:

• Excellent computer skills, including Microsoft Office applications.
• Knowledge of software applications related to area of responsibility.
• System implementation and configuration experience a plus.
• Experience with report writing/query tools such as SQL, Crystal, Business Objects, etc.

Other Requirements:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong technical aptitudes.
• Effective time management skills.
• Ability to manage multiple projects simultaneously.
• Ability to facilitate project teams and work with all levels within the company.

Benefits

• Medical / Dental / Vision Insurance
• Annual Reviews, Merit Increases + Quarterly Bonus Program
• 401(k) with Employer Match
• Annual Profit Sharing
• 17 PTO Days + 8 Paid Company Holidays + 1 Paid Floating Holiday
• Work/Life Balance & Flex Time
• Annual Learning & Development Subscriptions
• Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates regardless of where you live
• Free access to FLEX by Fitness on Demand providing 24/7 access to online workout videos
• Strong company culture that fosters internal growth and development
• Computer Equipment Provided for Home Office

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $70,000.00 to $95,000.00 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program   and you will earn a  cash payment  if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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