Job Description
Why Beebe?:
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
In addition to competitive compensation and wellness benefits (medical, dental, vision, and prescription) Beebe Healthcare also offers:
- Sign-on and Referral Bonuses for select positions
- Tuition Assistance up to $5,000
- Paid Time Off
- Long Term Sick accrual
- Employer Contribution Plan
- Free Short and Long-Term Disability for Full Time employees
- Zero copay for drugs on prescription plan for certain conditions
- College Bound 529 Savings Plan
- Life Insurance
- Beebe Pers via WorkAdvantage
- Employee Assistance Program
- Pet Insurance
Overview:
This role is a frontline population health worker who is also a trusted member of the community and/or has a close understanding of the community served. This trusting relationship enables the Community Health Worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competency of service delivery.
Responsibilities:
- Assist patients and families in navigating and accessing healthcare, community services, and resources
- Promote adoption of healthy behaviors
- Build and maintain relationships with patients via telephone, clinic sites, mobile health clinics, home visits, and community locations
- Provide appropriate training and oversight
- Support providers and Care Coordinators with care management and community outreach
- Promote, maintain, and improve the health of patients and families
- Behave professionally and promote values of respect, exceptional service, continuous improvement, safety, trust, and transparency
- Pursue excellence in improving community health status
- Be patient-centered, flexible, and organized
- Assess social needs using a standardized social barrier assessment tool
- Link participants with community resources to address health-related social needs
- Link participants to clinical and administrative services
- Assess functional and social needs of members and collaborate to develop and implement solutions
- Establish goals and care plans to meet functional and social needs
- Implement care plans
- Work collaboratively with the multidisciplinary team to address medical, functional, and social barriers to care
- Bridge gaps for previously un-engaged patients and those with lost contact
- Identify, refer, and coordinate available community resources for non-medical needs
- Ensure patient access to services
- Register and schedule patients in the EMR
- Accurately document in patients' electronic medical records (EMR), using Athena and/or Cerner
- Document patient interactions for follow-up purposes
- Provide patient and family education regarding follow-up needs during visits
- Participate in organizational quality initiatives
- Participate in multidisciplinary team meetings to optimize care delivery (e.g., Microsoft Teams virtual meetings)
- Commit to the mission, vision, and strategic goals of Beebe Healthcare, integrating values of compassion, integrity, and performance
Qualifications:
- Ability to travel up to 50% of the time for field-based work Schedule is Monday - Friday, 8:30am to 5:00pm with possibility of need-based flexibility
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Demonstrates sensitivity and empathy in dealing with patients and families under stress.
- Uses knowledge and judgment in assisting patient and families in problem solving.
- Utilizes decision making skills in evaluating alternatives and determining best plan of action.
- Works under pressure of time and shifting priorities.
- Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness and efficiency.
- Adapts to changing patient and/or organizational priorities.
- Ability to drive to and from a variety of settings in varying weather conditions.
- Excellent organizational skills. Knowledgeable of local community resources.
- Previous experience as a CHW and knowledge of community resources highly desirable.
- Soft Skills: Knowledge of culture and values of communities served Familiarity with the resources available in Sussex County Ability to work with diverse care teams
- Exhibit independent professional judgement within boundaries of role, but the ability to consult and engage with other team members for improved patient outcomes
- Valid Delaware driver's license and access to an insured automobile that lists employees on the insurance policy.
- Familiarity with Microsoft Office applications (i.e., Word, Excel, Outlook). * Ability to deal with frequent changes, delays, and/or unexpected events.
- Ability to establish positive, supportive, and trusting relationships with and among patients, their family members, and colleagues.
- Ability to work collaboratively and effectively within a team.
- Ability to take the initiative, problem-solve, and make decisions.
- Having empathy and compassion for those struggling with their health and issues in their lives.
- Strong oral and written communication skills in English. * Strong oral and written communication in Spanish is preferred but not required. * Strong organizational and effective time management skills.
- Willingness to advocate for patients in the healthcare setting.
- Willingness to learn new things (such as new computer programs, i.e., Unite Delaware; or new skills).
- Minimum Qualifications High School Diploma or GED. At least two years related experience with community engagement and/or health (i.e., medical assistant, classroom assistant, CHW, outreach worker, volunteer, etc.). Additional education may substitute for required experience.
Preferred Qualifications:
- 3+ years of experience in working with at risk populations
- 2+ years residing within Sussex County
- Previous experience as a CHW and knowledge of community resources highly desirable.
- CHW Certification 1+ years of knowledge of Medicare/Medicaid population
- Field based experience: Certified Nursing Assistant / Home Health Aide, or Medical Assistant
- Bilingual fluency in Spanish and English
- Experience working in managed care
Competencies Skills:
- Clear Communication Skills Both Written and Verbal
- Able to Keep Confidential Information Regarding Patients, Team Members
- Able to Withstand Crisis Situations
- Has Skills to Provides Customer Service to Patients, Team Members and Visitors
- Knowledge And Experience with Electronic Health Records
Credentials:
Education:
- High School Diploma / GED (or higher)
Entry:
USD $18.75/Hr.
Max:
USD $29.06/Hr.
Job Tags
Full time, Temporary work, Self employment, Local area, Remote job, Relocation bonus, Flexible hours, Shift work, Monday to Friday,