Job Description

Williams Dental Lab is a state-of-the-art dental lab located in Gilroy, California that prioritizes customer service. We are dedicated to growing our team with self-motivated individuals who are organized, detail oriented and able to learn and adapt to Williams Dental Lab protocols. We are looking for a Front Office team member.

Requirements:

• Speak, read and understand English
• Located in commuting distance of Gilroy, California (no relocation is available)
• Have a positive and professional attitude
• Reliable and dependable
• Able to accept direction/correction on work related tasks
• Time management, and ability to prioritize work
• Ability to multi task
• Attention to detail
• Standard knowledge of Word, Excell and Outlook
• Ability to prioritize work tasks efficiently
• Computer experience

Benefits For Full time Employees

• Health Insurance
• Dental Benefits
• Paid Time off includes Paid Sick Leave, Vacation and Holiday pay
• Profit Sharing
• Life Insurance

Job Duties

• Provide exceptional customer service
• Answer multiple phone lines in a friendly and professional manner
• Preschedule cases as needed
• Prepping shipping boxes
• Cleaning case pans as cases are completed
• Restocking supplies daily as needed to meet shipping and receiving needs
• Ability to climb stairs and carry up to 15 pounds
• Keep work area clean and organized
• Receive cases daily from clients
• Disinfect and inventory all case items received
• Read and interpret the prescription provided by the doctor, verify the doctor and patient name
• Enter case into our lab tracking software, a case number is automatically generated
• Add the case number to each item received with the case
• Drop off case to appropriate department
• Upon case completion steam models and clean pans to prep for billing
• After case is invoiced wrap case for shipping
• Assist in maintaining digital files by scanning an uploading case documents to our lab tracking software.
• Monitor Photos email and print photos as needed for cases
• Generate Daily reports

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