Job Description

DIRECTOR OF PATIENT SERVICES SUMMARY

The Director of Patient Services (“Clinic Director”) will oversee the day-to-day operations of our Community Clinic sites. Patient-facing roles require bilingual proficiency in Korean/English. In conjunction with the Chief Operations Officer, this person will oversee quality, compliance, and patient outcomes and will participate in overall decision-making regarding essential clinic matters. S/he will communicate with medical providers to ensure high-quality and cost-efficient care within the clinic’s workflow design. S/he will build and maintain ongoing relationships and partnerships with individuals, groups, and organizations representing the community served by our Clinic. The Clinic Director will assume primary responsibility for major projects, provide guidance and supervision to department staff, and implement policies and procedures to meet the organization’s long-term and short-term objectives. The Clinic Director will partner with the Patient Resources Department to promote our Clinic’s services, increase patient volume in the Clinic, and raise awareness of the Clinic in relevant communities. This is a full-time, in-office position.

BENEFITS:

• 100% employer-sponsored medical, dental, and vision benefits
• Paid time off/vacation
• Paid holidays
• Paid sick time
• 403(b) vested retirement plan
• 403(b) matching

DIRECTOR OF PATIENT SERVICES QUALIFICATIONS:

• English/Korean bilingual proficiency is  required.
• Bachelor of Arts or Science Degree in Public Health, Healthcare Administration, or related field required. Master’s Degree preferred.
• Solid 5+ years of work experience in an organization with at least 15 people.
• Minimum 3+ years of medical management experience at a Manager+ level.
• Ability to work alone and in a team setting.
• Proficiency in Microsoft Office - Word, Excel, PowerPoint, and Outlook.
• Ability to communicate effectively in the English language in person, by phone, and in writing.
• Ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise.
• Experience in a community health center setting is preferred.
• Ability to lift 50+ pounds.

DIRECTOR OF PATIENT SERVICES RESPONSIBILITIES:

• Supervise staff to promote organization’s mission objectives are met and ensure that services are provided efficiently to contractual obligations and within budget.
• Prepare regular reports for the senior leadership team, including provider productivity reports, expense reports, workflow analyses, outreach & enrollment data, etc.
• Act as a liaison with outside auditors and government agencies. Research and resolve all audit-related issues.
• Direct overall clinic management, including staff assignment, productivity, development and implementation of clinic policies and procedures, and the coordination and integration of Quality Assurance/Quality Improvement programs with key staff of organization.
• Participate as a member of the management team in the development and implementation of organization-wide and department-wide policies and programs.
• Cultivate relationships with individual clinicians to optimize patient care and experience.
• Coordinate with HR and Clinic Manager to monitor individual staff performance and identify counseling and mentoring opportunities. Spearhead recruitment efforts for the team using creative means and leveraging past and current relationships.
• Oversee activities and performance of medical providers and contractors, identify areas for improvement, and address issues one-on-one and in group settings.
• Assist executive leadership with implementing, managing, and monitoring the quality assurance program, including quarterly QI/QA team meetings.
• Ensure that clinic staff is in full compliance of HIPAA and organizational policies and procedures.
• Support new patient acquisition and service promotion activities through outreach and special events.
• Develop tailored outreach strategies for specific populations (minors, pregnant women, geriatric patients, etc.).
• Lead by example to supervisees, promoting our Clinic culture and mission.
• Other duties as assigned.

Job Type: Full-time

Pay: $90,000.00 - $140,000.00 per year

The Kheir Clinic is a primary provider of critical in-language healthcare and human services support to the residents of Metro Los Angeles and its neighboring communities. We strive to accommodate underserved residents in the greater Los Angeles area regardless of race, ethnicity, gender, sexual orientation or income.

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