Location: Remote (Work from Home)
Job Type: Full-time
Job Summary:
As a Remote Email/Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via email and live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction.
Responsibilities:
1. Respond to Customer Inquiries: Answer customer emails and live chats in a timely and professional manner.
2. Troubleshoot Technical Issues: Resolve technical issues and provide solutions to customers via email and live chat.
3. Provide Product Information: Offer product information, pricing, and availability to customers.
4. Document Customer Interactions: Accurately document customer interactions in our CRM system.
5. Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.
6. Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.
Requirements:
1. High School Diploma or Equivalent: Required.
2. Customer Service Experience: 1+ year of customer service experience, preferably in a technical support environment.
3. Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.
4. Excellent Communication Skills: Excellent written and verbal communication skills.
5. Problem-Solving Skills: Strong problem-solving skills and ability to think critically.
6. Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.
Work Environment:
• Work from home in a dedicated, quiet workspace
• Flexible scheduling to accommodate varying customer needs
• Regular virtual meetings with the team and management
What We Offer:
1. Competitive Salary: A competitive salary range of $40,000 - $60,000 per year.
2. Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
3. Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company.
4. Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.**Join Our Team as an International Travel and Tourism Consultant!** Are you passionate about travel and skilled at planning unforgettable... ...with clients to understand their travel preferences and requirements. - Research and recommend destinations, accommodations, flights...
...InStack and SidebySide extensibility Should have good understanding of the Virtual Data Model and CDSCore Data Services (basic composite transactional consumption etc.) Should have good understanding of the ABAP RESTful application programming model Should understand...
...winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for more than twenty... ...Summary Reporting to the Technical Services Team Lead, the IT Technician I provides front-line technical support to our clients...
...Full or Part-time hair stylist. High volume salon, flexible hours, established customer base. We are the largest Great Clips franchisee in the country. Something that makes us a little different is that we strive to have the highest "effective wage" in the market (base...
...Large managed care company is looking for a Patient Care Coordinator with good customer service skills for a short-term temporary assignment. WORK LOCATION: 2067 West Vista Way Suite 200, Vista, CA 92083 PAY: $23.00 CONTRACT DATES: 01/06/25 - 4/25/25 HOURS...