Job Description

Open Call for Hostess / Maître d' with Upon The Palace Monday - Friday between 2pm & 4pm
We look forward to meeting you 
Please bring a copy of your resume
Thank You -

We are seeking an experienced and polished hostess' to join our hospitality team. The hostess is responsible for overseeing the front-of-house operations, orchestrating guest services, and upholding the highest standards of excellence in hospitality. This role requires impeccable poise, exceptional leadership skills, and a passion for creating memorable moments for our esteemed clientele.

Responsibilities: 

• Provide a warm and genuine welcome to guests upon arrival, setting the tone for their dining experience.
• Manage reservations, seating arrangements, and guest inquiries with precision and professionalism.
• Coordinate with the kitchen, bar, and service staff to ensure seamless service flow and exceptional guest experiences.
• Anticipate guest needs and preferences, proactively addressing any requests or concerns to enhance their dining experience.
• Maintain a polished appearance and demeanor at all times, leading by example for the front-of-house team.
• Cultivate relationships with regular patrons and members, recognizing and acknowledging their loyalty and preferences.
• Uphold restaurant policies and procedures regarding membership access, guest privileges, and etiquette standards.
• Handle guest feedback and complaints with diplomacy and professionalism, seeking resolution to ensure guest satisfaction.
• Collaborate with management to develop and implement initiatives to enhance the overall guest experience and elevate the reputation of the establishment.

Requirements :

• Experience with RESY reservations platform preferred or similar such as opentable and yelp
• Previous experience as hostess or in a similar role in a high-end restaurants etting.
• Strong leadership and communication skills, with the ability to inspire and motivate a team.
• Exceptional interpersonal skills and a genuine passion for hospitality.
• Impeccable attention to detail and organizational abilities, with the ability to multitask effectively in a fast-paced environment.
• Proficiency in reservation management systems and basic computer skills.
• Availability to work evenings, weekends, and holidays as required.
• Knowledge of fine dining etiquette and a genuine interest in food and beverage culture.
• Fluency in multiple languages is a plus but not required.

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