Job Description

The Veterans Home at Holyoke is seeking an experienced and innovative professional who can provide oversight to several informatics project areas. The Informatics Coordinator is responsible for collaborating with internal stakeholders to understand their clinical and business processes. The Informatics Coordinator will support the implementation, oversight, and administration of, not limited to EMR (electronic medical records) and EMA (electronic medication administration) and leverages best practice experience and knowledge of standard practice guidelines, in order to guide the creation of operational and clinical contents within clinical applications.

The incumbent develops clinical workflow solutions and designs configuration of operational and clinical systems (i.e. policy management, scheduling, human resources, care management, and telehealth) based on operational best practices, clinical and business content, usage analytics, and system experience.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Support the Administrative and Clinical Teams with the design of the use of operational and clinical systems based on data to improve the following:
  • The delivery of operational and healthcare and services to our patients and staff.
  • The efficiency and efficacy of clinical operations, direct care, and care management activities.
• Provide insight for cross-functional teams including Clinical, Information Technology, and Business Intelligence to ensure that the needs of Business and Clinical operations are met.
• Develop clinical workflow solutions and design configuration of operational and clinical systems.
• Create monitoring systems and matrixes to provide ongoing evaluation of the systems’ ability to meet the needs of the agency.
• Contribute subject matter expertise in order to implement systems across the facility.
• Provide input in the decisions regarding the management and use of existing operational and clinical-facing systems or selection of new system to meet the needs of the agency.
• Work with stakeholders to design workflows and processes that use best-practices.
• Develop user policies and procedures.
• Perform or provide expert knowledge to impact analyses for system changes upon operations.
• Serve as a communication liaison between clinical, operational, and technical stakeholders.
• Guide the informatics, clinical, and operations teams to rapidly orient to and analyze clinical/operations need, delivering an effective process-technology solution.
• Perform day-to-day work with internal clinical/business stakeholders to understand their most critical clinical/process-technology needs and assist in issue resolution.
• Evaluate data collection workflows and identify opportunities to streamline manual processes.

Schedule: This is a full-time (37.5 hours/week) position working Monday-Friday from 7:30am-3:30pm Please note: This is 24 hour/7 days a week facility. The Veterans Home at Holyoke may require this individual to be present during nontraditional hours when circumstances dictate the operational need

Preferred Qualifications:

• Demonstrated experience and ability to apply concepts in computer science and information technology to the management and processing of data/information in a clinical environment.
• Assist in the administration and oversight of clinical systems both for the processing of EMR and the PHI data, as well as hands on technical support in areas with network and secured Wi-Fi management.
• Healthcare and/or nursing experience a plus.
• Proactively assist users with the systems problems and questions via telephone, in person or in email.

Required Qualifications:

• Ability to facilitate large and small groups and to speak clearly in public settings.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to schedule time effectively.
• Ability to exercise discretion in handling confidential information.
• Ability to collaborate with others in accomplishing assigned work objectives.

About the Veterans Home at Holyoke:

The Veterans Home at Holyoke is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, and provides educational and social services for Veterans in the Commonwealth. The Veterans Home is staffed by approximately 350+ administrators, clinicians, nurses, certified nursing assistants, skilled trade, dietary staff, housekeeping staff, contractors, consultants, and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide “Care with Dignity, Honor, and Respect” to our Veterans.

Learn more about our important work:

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

• 75% state paid medical insurance premium
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time
• Tuition benefit for employee and spouse at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Incentive-based Wellness Programs
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

Pre-Offer Process:

For BU and MI-MIV

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Coordinator II

Primary Location : United States-Massachusetts-Holyoke-110 Cherry Street

Job : Administrative Services

Agency : Holyoke Veterans Home

Schedule : Full-time

Shift : Day

Job Posting : Feb 7, 2025, 4:22:18 PM

Number of Openings : 1

Salary : 69,369.82 - 100,264.58 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Ramanda Morgan/Ramanda.Morgan@mass.gov - 8572864182

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes

Job Tags

Holiday work, Full time, Temporary work, Part time, For contractors, Work experience placement, Flexible hours, Shift work, Monday to Friday,

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