Night Auditor Job at Hyatt, Anchorage, AK

c0xNSFZJeExRdWN6aXZrRXZnU0p5bXg1L2c9PQ==
  • Hyatt
  • Anchorage, AK

Job Description

Summary

Position Overview:
At The Wildbirch Hotel, our Night Auditors serve as the welcoming face of our unique boutique property during the overnight hours. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage and for auditing the reservations, guest ledger and financial transactions of the day. The role requires handling reservations, guest inquiries, and managing check-ins/outs in an efficient, warm, and professional manner.

Key Responsibilities:

  • Greet and check in late-arriving guests while ensuring all guest information is accurately recorded in the system.
  • Reconcile and balance daily financial transactions, including room charges, payments, and any discrepancies in the accounting system.
  • Process and verify guest payments, manage check-outs for early departing guests, and ensure any outstanding accounts are settled.
  • Perform nightly audits of guest accounts and hotel financial activities, ensuring accuracy across all transactions and preparing reports for management.
  • Provide guests with assistance for late-night requests, including making or modifying reservations and responding to inquiries or concerns.
  • Maintain knowledge of the hotel amenities, room layouts, and the surrounding Anchorage area to assist guests even during overnight hours.
  • Collaborate with security and other departments to ensure the safety and comfort of all guests during the night.
  • Prepare and distribute daily financial and operations reports to the Front Office Manager and other departments.
  • Manage the Front Desk area during the night shift, ensuring it's well-organized and stocked for the next day.
  • Ensure guest satisfaction by addressing any issues that arise during overnight hours promptly and professionally.

Requirements:

  • Previous experience in a hotel or customer service role, preferably with night auditing or financial reconciliation experience.
  • Strong knowledge of hotel management systems (Room Master and OPERA Cloud experience is a plus).
  • Excellent communication skills, including proficiency in reading and responding in English (additional languages are a plus).
  • Ability to remain calm under pressure, particularly in handling guest requests or emergencies during overnight hours.
  • Detail-oriented with strong numerical and problem-solving skills, able to reconcile accounts and spot discrepancies.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
  • Ability to work independently during the night shift and collaborate with other departments as necessary.

Physical & Availability Requirements:

  • This role requires standing for long periods and occasional lifting of light materials.
  • The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Tags

Holiday work, Local area, Shift work, Weekend work,

Similar Jobs

Peraton

Oracle DBA Job at Peraton

Responsibilities Job Summary : We are seeking an experienced Oracle Database Administrator (DBA) to manage, maintain, and optimize critical production databases in a secure and highly available environment. The ideal candidate will have strong experience in Oracle... 

MLR.org

Medical Technologist | Microbiology Job at MLR.org

 ...microscopic bacteria, fungi and viruses, working for hospitals and medical labs.Key Responsibilities:Conduct routine and specialized microbiological procedures, including virological, mycological, bacteriological, and parasitological assays for use in diagnosing and treating... 

NoeCee Global Inc.

Junior Marketing Associate Job at NoeCee Global Inc.

 ...The position at our company is an entry-level position so no direct experience is necessary. We believe that hard work, a student mentality, and exceptional communication skills are all that someone needs to be successful in our firm. Training will be provided in multiple... 

Super Soccer Stars

Youth Fitness Coach Job at Super Soccer Stars

 ...Help JumpBunch create a healthier, happier & brighter world by guiding kids through fitness and movement-based activities! Our curriculum focuses on teaching kids to care for their physical and mental health through non-stop movement and engaging physical fitness activities... 

Apex Mortgage Group

Mortgage Loan Officer Job at Apex Mortgage Group

 ...with you about joining our team! We are a tight-knit group of lending professionals seeking an experienced and detail-oriented mortgage loan officer. If you are looking to take the next step in your career, apply now!Responsibilities: Interface with realtors,...