Job Description

Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Overview:

The PDI Manager supports the daily operations of the Service Department by helping lead a team of service professionals, ensuring exceptional customer service, enforcing safety and compliance, and maintaining operational efficiency. This role requires strong leadership, communication, and organizational skills, as well as a working knowledge of RV service and repair processes.

Key Responsibilities:

• Assist the Service Manager in managing the Service Department to achieve superior results in customer service and financial performance.
• Oversee the Pre-Delivery Inspection (PDI) processes within the department.
• Assist with hiring, training, motivating, and monitoring the performance of Service Department staff.
• Ensure department personnel follow assigned work schedules and comply with company policies and procedures.
• Enforce safety standards and ensure compliance with federal, state, and local regulations.
• Assist in managing staff, including Service Administration, Parts Clerks/Coordinators, Service Advisors, and Technicians.
• Conduct ongoing training and provide support for department personnel.
• Report foreseeable departmental problems to appropriate management.
• Perform other duties as assigned.

Core Competencies

• Job Knowledge: Demonstrates required job skills and knowledge; applies new skills effectively; understands how job responsibilities align with company goals.
• Use of Technology: Uses technology to increase productivity; adapts quickly to new systems and tools.
• Customer Service: Responds promptly and effectively to customer needs; remains professional in challenging situations.
• Cooperation: Builds positive relationships with coworkers; promotes teamwork and collaborative problem-solving.
• Dependability: Takes initiative; follows through on commitments; meets deadlines and communicates proactively when delays arise.
• Personal Appearance: Maintains a professional appearance appropriate to the position.

Requirements

• High school diploma or equivalent.
• Prior management experience.
• Strong computer skills.
• Excellent organizational and sequencing skills.
• Excellent communication and listening skills to resolve issues in a professional and tactful manner, both in person and over the phone.

Physical requirements: 

• Prolonged periods of sitting at a desk and working on a computer screen
• Must be able to lift 10lbs.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Christmas Savings Plan
• 401(k) with company match.
• Paid time off and holidays.

Join Our Growing Team!

At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment.

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