Remote - Chat Support Agent Job at Pin-Up Curls, Stockton, CA

czd3RVVZdE9SdWd5aHZBQnZnT0h6R3h6L0E9PQ==
  • Pin-Up Curls
  • Stockton, CA

Job Description

Job Summary: As a Remote Chat Support Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services. Your role will involve engaging with customers through live chat, ensuring they receive prompt and effective solutions to their queries.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Assist customers with troubleshooting issues and resolving complaints.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Document customer interactions and feedback in our CRM system.
  • Collaborate with team members and other departments to enhance customer experience.
  • Stay updated on product knowledge, company policies, and industry trends.
  • Meet performance metrics, including response time and customer satisfaction scores.

Qualifications

  • High school diploma or equivalent.
  • Excellent written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to multitask and manage time effectively in a remote environment.
  • Proficiency in using live chat software and CRM systems.
  • Availability to work flexible hours, including evenings and weekends if required.

What We Offer

  • Competitive salary and performance-based bonuses.
  • Flexible work schedule with the opportunity to work from home.
  • Comprehensive training and ongoing support.
  • Opportunities for growth and advancement within the company.
  • A positive and inclusive team culture.

Job Tags

Work from home, Flexible hours, Afternoon shift,

Similar Jobs

Tutor Me Education

Educational On-Site Coordinator Job at Tutor Me Education

 ...Join Our Team as a Program Coordinator and Make a Difference in Education! Are you passionate...  ...as a liaison between our tutors and the corporate team, ensuring their needs are heard and...  ...to our shared success. Occasional Travel: Explore different school environments... 

Ash & Harris Executive Search

Mold Maker Job at Ash & Harris Executive Search

 ...Ash & Harris Executive Search is seeking a meticulous and skilled Mold Maker to join our growing team. As a Mold Maker, you will play a crucial role in the design and fabrication of various molds used in manufacturing processes. This is an exciting opportunity for someone... 

Get It - Healthcare

Mental Health Therapist (LICSW, LCSW, LMCH, LMFT) - Remote Job at Get It - Healthcare

Position Overview: This is a remote, contract-based position offering the flexibility to work from home while making a meaningful...  ...ensuring continuity of care. Work closely with a dedicated team of healthcare professionals, ensuring holistic and comprehensive patient care... 

Kaiser Permanente

Manager, Health Education - Wellness Coaching Center Job at Kaiser Permanente

 ...closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth;...  ...DevelopmentCOMPANY: KAISERTITLE: Manager, Health Education - Wellness Coaching CenterLOCATION: Vallejo, CaliforniaREQNUMBER: 134808... 

MedMatch

Family Nurse Practitioner / Physician Assistant Job at MedMatch

 ...client, a large family practice , is hiring multiple Family Nurse Practitioners to join their organization at one of several locations....  ...in a family practice setting. Experience with telemedicine is a plus Performance Skills: Strong clinical assessment...