Job Description

Job Title: Service Manager – Commercial HVAC

Location: Ames, Iowa

Job Summary:

We are seeking an experienced Service Manager to lead our Commercial HVAC service operations in Ames, Iowa. This role is responsible for overseeing service technicians, managing customer relationships, ensuring high-quality service delivery, and driving operational efficiency. The ideal candidate will have strong leadership skills, technical expertise in commercial HVAC systems, and a commitment to customer satisfaction.

Key Responsibilities:

• Team Leadership & Management:
• Supervise, train, and mentor a team of HVAC service technicians.
• Schedule and dispatch technicians for service calls, preventative maintenance, and emergency repairs.
• Monitor technician performance and ensure compliance with company policies and safety regulations.
• Operations & Service Delivery:
• Oversee day-to-day operations of the service department to ensure timely and high-quality service.
• Implement and maintain best practices for troubleshooting, diagnostics, and repairs.
• Ensure all work complies with industry standards, local codes, and safety guidelines.
• Customer Relations & Sales Support:
• Build and maintain strong relationships with commercial clients.
• Respond to customer inquiries, resolve service issues, and ensure customer satisfaction.
• Assist in preparing service contracts, proposals, and estimates for maintenance agreements.
• Financial & Performance Management:
• Manage department budget, track expenses, and optimize cost-efficiency.
• Drive profitability through effective scheduling, technician utilization, and upselling of maintenance agreements.
• Monitor KPIs and performance metrics to improve service operations.

Qualifications:

• Experience: 5+ years of experience in commercial HVAC service, with at least 2 years in a leadership or management role.
• Education: Associate’s or Bachelor’s degree in HVAC, Mechanical Engineering, Business Management, or related field (preferred). Equivalent work experience considered.
• Certifications: HVAC-related certifications (EPA 608, NATE) preferred.
• Technical Skills: Strong knowledge of commercial HVAC systems, including chillers, boilers, RTUs, VRF, and controls.
• Soft Skills: Excellent leadership, problem-solving, and communication skills.
• Technology: Proficiency with service management software, scheduling tools, and Microsoft Office Suite.

Benefits:

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Company vehicle and phone (if applicable)
• Ongoing training and professional development opportunities

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