Job Description

Position : Service Support Coordinator

Pay Rate/Salary : $22

Location: Fresno, CA

Schedule: Monday through Friday _7_am to _3:30 pm, however, based on the needs of the job, work hours may vary.

Job Description: The Service Support Coordinator Assistant (SSC) works in support of the Service Coordinator’s and the Service Director. This position provides support to the Service Technicians, Service Coordinators, and other Service Department staff to ensure the department meets their client service and scheduling goals in assisting the Service Technicians with administrative support.

Duties and Responsibilities :

• Overall office responsibilities including answering phones in Service Department office and directing calls to the appropriate personnel or department, assisting service technicians as needed by issuing purchase order numbers, work order numbers, etc.
• Utilize the Vista Work Order Module to track and manage purchase orders
• Track shipping of parts and materials needed for service work orders and construction jobs
• Track and manage return on unneeded or defective parts and receipt of credit for the return
• File work order invoices and other work order related documentation.
• Work on various projects under the direction of the Service Coordinator to further facilitate customer satisfaction, service technician support and overall department professionalism and organization.
• Keep inventory of office supplies and reorder as necessary
• Sorting and ordering Office, Technician, and Break room supplies
• Calibration Gas
• Track technician meter calibrations and send out for calibration as needed
• Track Vista item inventory for assigned Division

Qualifications:

• Microsoft Office Programs: Word, Excel
• Typing with a minimum of 55 WPM

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